Connect With Us
Call Us: 410-974-1235Search

Mid-Atlantic Hospital’s Increase in Patient Satisfaction

Client Overview

A regional hospital in the Mid-Atlantic area with 2,500 employees was interested in an employee engagement platform that would drive patient satisfaction.

Recognition Goals

  • Create a positive culture of recognition
  • Promote behaviors that exemplify the four core values: Respect, Integrity, Teamwork, and Excellence.
  • Encourage behaviors that positively impact the health of the community including patient satisfaction and safety.
  • Create a reward system that engages employees and reinforces achievement.
  • Provide leadership a tool to recognize employees, allowing an opportunity for a personal connection between upper management and employees.
  • Develop a platform that incorporates all recognition initiatives into one umbrella system.
  • Consistently communicate and train both upper management and employees on the importance of this program.

Solutions

A custom program was created for the client that included On-the-Spot Recognition, Personal Touch Points for above and beyond behaviors, VIP Touch Points for exceptional acts, Employee of the Month/Year, Special Recognition for individuals and their outstanding efforts, and Years of Service.

Results

  • Awarded America’s Best Hospital by US News & World Report
  • Solucient’s 100 Most Improved Hospitals
  • Patient Satisfaction increased by 20%
  • Employee Satisfaction increased in nine categories, with the most improvement in: immediate supervision, performance management, and employee engagement

Testimonials

"Each level of our Anniversary awards represent our company. The Signal is the Guide for future CSX employees to follow."

Featured Case Study

+ All
A Program that Tells a Story

A Fortune 500 company headquartered in Richmond, Virginia is the leading distributor of medical and surgical supplies to the acute-care market and a leading provider of healthcare supply-chain management solutions. READ MORE »