Connect With Us
Call Us: 410-974-1235Search

Employee Engagement Platform for a Retail Chain

Client Overview

A convenience retail chain that operates over 1,100 stores in 23 states throughout the U.S. prides itself on being committed to quality fuels, convenient locations, discount gas and customer service. They were interested in growing their employees and their bottom line.

Recognition Goals

  • To consolidate recognition efforts.
  • To reduce employee turnover and increase sales.
  • To develop a tangible way to track successes.
  • To create an elite recognition program that would be central to the company’s core values.
  • To create a program with a cohesive name and set of criteria for consistent improvement.

Solutions

A program was created that consisted of several aspects. The most important characteristic of this program was employee engagement. It measured criteria for consistent improvement in sales, customer satisfaction metrics, and community involvement.

Results

  • The client continues to set sales records every month since the program was launched.
  • More and more employees are qualifying each year for prestigious designations.
  • Employee engagement around this program was an overwhelming success.
  •  Employees became eager to meet sales goals and friendly competition became evident among sales leaders.

Testimonials

"Recognition Concepts' wealth of knowledge assisted us in a unique ring design that told our story. They introduced marketing ideas that included custom collections for players, suite holders, season ticket holders and a wide range of affordable items for our fans. We had a wonderful partnership."

Featured Case Study

+ All
One Platform Program for a Manufacturing & Distribution Company

A client in the manufacturing and distribution industry had a long and storied history of innovation and technological advancements. This organization consists of two global business segments and employs more than 4,700 people in over 60 locations throughout the world. READ MORE »