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A regional hospital in the Mid-Atlantic area with 2,500 employees was interested in an employee engagement platform that would drive patient satisfaction.

• Create a positive culture of recognition
• Promote behaviors that exemplify the four core values: Respect, Integrity, Teamwork, and Excellence.
• Encourage behaviors that positively impact the health of the community including patient satisfaction and safety.
• Create a reward system that engages employees and reinforces achievement.
• Provide leadership a tool to recognize employees, allowing an opportunity for a personal connection between upper management and employees.
• Develop a platform that incorporates all recognition initiatives into one umbrella system.
• Consistently communicate and train both upper management and employees on the importance of this program.

A custom program was created for the client that included On-the-Spot Recognition, Personal Touch Points for above and beyond behaviors, VIP Touch Points for exceptional acts, Employee of the Month/Year, Special Recognition for individuals and their outstanding efforts, and Years of Service.

• Awarded America’s Best Hospital by US News & World Report
• Solucient’s 100 Most Improved Hospitals
• Patient Satisfaction increased by 20%
• Employee Satisfaction increased in nine categories, with the most improvement in: immediate supervision, performance management, and employee engagement