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Mid-Atlantic Hospital’s Increase in Patient Satisfaction

Client Overview

A regional hospital in the Mid-Atlantic area with 2,500 employees was interested in an employee engagement platform that would drive patient satisfaction.

Recognition Goals

  • Create a positive culture of recognition
  • Promote behaviors that exemplify the four core values: Respect, Integrity, Teamwork, and Excellence.
  • Encourage behaviors that positively impact the health of the community including patient satisfaction and safety.
  • Create a reward system that engages employees and reinforces achievement.
  • Provide leadership a tool to recognize employees, allowing an opportunity for a personal connection between upper management and employees.
  • Develop a platform that incorporates all recognition initiatives into one umbrella system.
  • Consistently communicate and train both upper management and employees on the importance of this program.


A custom program was created for the client that included On-the-Spot Recognition, Personal Touch Points for above and beyond behaviors, VIP Touch Points for exceptional acts, Employee of the Month/Year, Special Recognition for individuals and their outstanding efforts, and Years of Service.


  • Awarded America’s Best Hospital by US News & World Report
  • Solucient’s 100 Most Improved Hospitals
  • Patient Satisfaction increased by 20%
  • Employee Satisfaction increased in nine categories, with the most improvement in: immediate supervision, performance management, and employee engagement


"This represents our employees and customers come first. Wow, this tells our story. These rings are the most powerful award we have ever used."

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